Backed by Accel, Index and a16z.
About the role
Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development. Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
What they're looking for
- Experience in AI/Generative AI pre-sales engineering or enterprise deployments
- Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns
- Background in software engineering or systems engineering, enabling you to dive deeply into technical discussions
- Experience integrating telephony infrastructure or other complex enterprise systems
- Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design
- Thought leadership experience through conferences, webinars, or published technical content
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team...
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