Backed by Accel, Index and a16z.
About the role
We’re looking for a manager to lead and grow a team within Decagon Research. You’ll own the team and technical roadmap for an area spanning model post-training, evaluation, safety, speech, or agent behavior, driving ambitious ideas from research to reliable production impact.
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support....
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