Backed by Accel, Index and a16z.
About the role
Today, enterprises use Decagon to deploy AI agents that handle millions of customer conversations. Where we're headed is bigger: making those agents something teams can shape, direct, and trust as naturally as they'd work with a great colleague. Nobody has solved the design problems in between. The surfaces where enterprises build, control, and come to trust autonomous agents don't have established patterns yet, and this role exists to invent them.
What they're looking for
- We're building a team where our skills and experiences complement each other, so none of these are required — but we'd love to see:
- Courage to ask questions, experiment, and advocate for what you believe is right, and the humility to accept feedback, adapt your thinking, and iterate toward the best solution
- Experience creating, maintaining, or contributing to a design system
- A technical understanding of LLMs and experience building on top of them, shaping their behavior
- Hands-on experience with voice technology, such as conversational AI, speech synthesis, or audio production
- Wide design experience, with the ability to zoom out to systems thinking and strategy, then zoom in to pixel-level details and flows
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American...
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