Backed by Accel, Index and a16z.
About the role
We're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.
What they're looking for
- Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)
- Familiarity with Spark or Dask for large‑scale data processing
- Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)
- Experience being an early data/platform/infrastructure engineer at another company
- Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)
- Experience with customer‑managed deployments
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale,...
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