At Defense Unicorns, we make software a strategic deterrent with solutions that promote data independence, portability, and efficiency. Backed by Sapphire.
About the role
As the Mission Director for the Autonomous and Unmanned Systems Domain within the Federal Business Unit at Defense Unicorns, you will focus on ensuring customer retention, satisfaction, long-term success, and account expansion. This role emphasizes relationship management, hero happiness, and accelerating time to value for mission partners.
What they're looking for
- Customer Retention & Satisfaction
- Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes
- Maintain a minimum 90% revenue retention rate by addressing customer needs, resolving issues promptly, and maintaining high engagement
- Time-to-Value & Adoption
- Guide prototype development and adoption towards the customers’ operational capability goals
- Ensure positive onboarding experience and expedited time-to-value for new customers
More about this role
As the Mission Director for the Autonomous and Unmanned Systems Domain within the Federal Business Unit at Defense Unicorns, you will focus on ensuring customer retention, satisfaction, long-term success, and account expansion. This role emphasizes relationship management, hero happiness, and accelerating time to value for mission partners. By proactively addressing customer needs; driving both product development and adoption; and serving as a trusted advisor to both seniors DoW leaders and our nation’s most experienced warfighters; you will maintain high retention rates, build advocacy among our heroes, and iteratively grow the Autonomous and Unmanned Systems domain over time..
- Customer Retention & Satisfaction
- Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes.
- Maintain a minimum 90% revenue retention rate by addressing customer needs, resolving issues promptly, and maintaining high engagement.
- Time-to-Value & Adoption
- Guide prototype development and adoption towards the customers’ operational capability goals.
- Ensure positive onboarding experience and expedited time-to-value for new customers.
-...
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