Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Backed by Insight.
About the role
Solid practical SQL skills - writing queries, joins, aggregations, data extraction 💪 Top-notch private health insurance to keep you at your peak.
More about this role
Job Ref ID: JR0086776
As Operations Analyst - Supply, you are responsible for optimizing 3PL fleet quality and performance in Chișinău and Bălți, through day-to-day adjustments and long-term process improvements. You work with data and with our 3PL partners to keep courier performance, compliance standards and operational reporting at the level the business needs.
Conduct in-depth data analysis to identify trends, opportunities, and pain points within supply operations, focusing on metrics like order delivery time, courier dispatch time, partner preparation time, partner acceptance time, and customer ratings.
Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our couriers and partners.
Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to supply operational performance.
Identify and communicate important insights to relevant stakeholders, influencing changes that enhance supply and partner efficiency and satisfaction.
Utilize data to support the establishment of excellent relationships with Glovo’s partners and couriers, demonstrating data-backed value...
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