About Delta Electronics
Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA...
About the role
As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.
What they're looking for
- Intermediate Vocational Education (MBO) or equivalent
- 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment
- Experience in the ICT, Electronics, or Technology industry is preferred
- Experience with ERP systems, preferably SAP, including order registration and processing
- Fluent in English, both written and spoken, an additional European language is an advantage
- Strong customer service mindset with excellent communication and interpersonal skills
More about this role
- Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries.
- Receive customer orders via email, phone, or other communication channels.
- Register, validate, and process customer orders accurately in SAP.
- Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions.
- Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process.
- Coordinate with internal departments to resolve customer requests and ensure timely issue resolution.
- Maintain accurate customer master data, documentation, and records within the ERP system.
- Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction.
- Support continuous improvement of sales support and order management processes.
- Intermediate Vocational Education (MBO) or equivalent.
- 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment.
- Experience in the ICT, Electronics, or Technology industry is preferred.
- Experience with ERP systems, preferably SAP, including...
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