Created by D2L, Brightspace is the best LMS software for online learning and teaching. Discover how our online learning platform for schools and companies can help your organization today. Backed by NEA.
About the role
Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.
What they're looking for
- 3+ years of customer relationship or account management experience working in software as a service (SaaS)
- Solutions and results-oriented mindset
- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
- Highly organized with strong project management and time management skills
- Hands-on experience with product training to external customers
- Proven experience delivering value-based communications
More about this role
Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.
As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.
We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding....
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