Backed by SoftBank VF.
About the role
1. Lead product discovery with business owners, customers, account relationship managers, operational teams, and other stakeholders to identify customer problems, business opportunities, product needs, and desired outcomes. 2. Establish and communicate the product goal for an assigned product, capability, or domain, and maintain the roadmap within approved organizational strategies; operate as a subject matter expert for one or two assigned domain areas.
More about this role
We are looking for Customer Service/CRM Product Owner, An Eligibility Product Owner, and a Claims and Provider Product Owner serves as the primary liaison between stakeholders and technology delivery teams, ensuring products, platforms, and processes are aligned with business objectives, regulatory requirements, and operational needs.
1. Lead product discovery with business owners, customers, account relationship managers, operational teams, and other stakeholders to identify customer problems, business opportunities, product needs, and desired outcomes.
2. Establish and communicate the product goal for an assigned product, capability, or domain, and maintain the roadmap within approved organizational strategies; operate as a subject matter expert for one or two assigned domain areas.
3. Serve as the product decision authority for assigned scope by resolving conflicting stakeholder needs, evaluating alternatives, communicating tradeoffs, and escalating decisions that exceed delegated authority.
4. Own and continuously order the product backlog based on customer value, business benefit, operational impact, risk, regulatory requirements, dependencies, and delivery constraints.
5....
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