About the role
Despite most merchants having adopted digital channels for all their communications with consumers, the financial services are lagging behind when it comes to their collection process. Most lenders today are still overly, if not exclusively, reliant on call centers to communicate with financially distressed borrowers. Antiquated methods and technology, lack of resources and fear of regulations have kept them away from fully embracing omni-channel communication strategies.
What they're looking for
- Act as the main collection expert internally and externally and will work closely with the CEO and CTO to define the company’s culture vision and strategy
- Work closely with the product and engineering team: help building the roadmap and architecture, participate in product reviews, ensure differentiation with adjacent competing solutions
- Be involved in building the enterprise sales process. Help navigate the complex banking technology decision making process and identify key stakeholders
- Be comfortable in participating in the sales process with potential clients
- Bring a stellar reputation as an expert in first-party collections and bring an extensive network in the lending industry
- The candidate has held senior management roles in loans servicing, including collections ops, at well established lenders (banks, fintech, specialized lenders, credit unions)
More about this role
We are launching a tech company developing a SaaS product that increases efficiency and performance of financial institutions’ early delinquency collection operations while providing a humane experience for customers in financial distress. We are looking for an entrepreneurial and highly experienced Chief Lending Operations Officer to bring the venture to success. This person will be a founder of the business and will act as the main subject matter expert internally and externally in order to influence the product management and inform the sales process.
Please note: This is not an employee opportunity at Diagram Ventures, but in a new company created through our venture studio model. This company will be independent of Diagram Ventures, and the founding team will receive the majority of the equity in the venture.
Despite most merchants having adopted digital channels for all their communications with consumers, the financial services are lagging behind when it comes to their collection process. Most lenders today are still overly, if not exclusively, reliant on call centers to communicate with financially distressed borrowers. Antiquated methods and technology, lack of resources...
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