Dialpad's AI-native contact center and communications platform connects human agents with AI voice and digital agents for great CX at scale. Backed by a16z, GV and Felicis.
About the role
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Dialpad is redefining business communications through agentic AI, and this role sits at the center of that transformation.
What they're looking for
- Build, lead, and scale Dialpad's global Agentic Sales Overlay organization, including hiring, coaching, and developing high-performing specialist sales leaders and Agentic Transformation Advisors
- Define and execute the global go-to-market strategy for Dialpad's agentic product portfolio, partnering closely with Sales leadership to maximize adoption and revenue growth
- Establish the operating cadence, sales methodology, forecasting process, and performance metrics for the overlay organization
- Partner directly with frontline sales leaders and Account Executives on strategic opportunities, executive customer engagements, and complex enterprise deals
- Develop repeatable sales plays, qualification frameworks, positioning, and messaging that enable consistent execution across global sales teams
- Drive pipeline generation, opportunity acceleration, expansion strategy, and revenue attainment for the agentic business
More about this role
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster,...
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