Dialpad's AI-native contact center and communications platform connects human agents with AI voice and digital agents for great CX at scale. Backed by a16z, GV and Felicis.
About the role
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
What they're looking for
- J.D. from an ABA-accredited law school, license in good standing to practice law in at least one U.S. state
- 5–8 years of substantive privacy, product-counseling, and regulatory experience, ideally including time at a law firm with a technology or privacy practice plus in-house experience at a SaaS or technology company
- Working knowledge of GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design principles and cross-border data transfer mechanisms
- Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities) and demonstrated interest in developing deeper expertise as the landscape evolves
- Experience advising Product and Engineering teams directly, including translating complex legal requirements into clear, actionable guidance for non-legal audiences
- Some exposure to FCC/TCPA/VoIP regulation, call recording, or telecom/voice-AI compliance is a plus, though this role is not expected to own telecom regulatory strategy
More about this role
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster,...
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