Dialpad's AI-native contact center and communications platform connects human agents with AI voice and digital agents for great CX at scale. Backed by a16z, GV and Felicis.
About the role
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
What they're looking for
- AE Call Assessment & Coaching: Systematically audit and assess Account Executive discovery and cold outreach calls to evaluate sales pitch delivery, objection handling, value framing, and closing techniques
- 1:1 & Group Coaching: Conduct weekly 1:1 call reviews and interactive group role-play workshops in our Austin and Tempe offices to continuously upgrade seller call execution
- Vertical Prospecting Strategy: Build and deliver targeted prospecting playbooks tailored to specific industry verticals, equipping reps with sector-specific terminology, pain points, and value propositions
- Cross-Functional Strategic Feedback Loop: Translate rep-level field patterns and feedback into actionable insights for Sales Ops and Marketing to refine ICP definitions, territory design, and messaging
- Outbound Pipeline Acceleration: Partner with sales leadership to analyze rep conversion metrics, outbound activity levels, and call outcomes to drive pipeline growth
- Onsite Collaboration: Serve as a visible, high-impact mentor present on both the Austin, TX, and Tempe, AZ sales floors, fostering a culture of continuous learning and friendly competition
More about this role
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster,...
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