Dill helps construction suppliers automate accounts receivable,…. Backed by Y Combinator.
About the role
You'll be part of the team that owns the customer experience after the contract is signed: getting new distributors live on Dill, training their team, keeping the relationship healthy over time, and handling day-to-day support. This is fundamentally a customer success role, but you'll need enough product fluency to train well and to translate customer feedback into something useful.
What they're looking for
- Personable and patient — you enjoy talking to people, including non-technical customers
- Product-minded, in service of customer success
- Highly responsive — customers get a fast reply, whether it's a missed call, an email, or a Slack ping from your colleague. You don't let things sit
- Detail-oriented and structured — you keep good notes, follow checklists, and don't let things fall through the cracks
- Comfortable on the phone — you're not thrown off by an unscheduled call from a customer
- Preferred: Based on the East Coast (or able to work East Coast morning hours)
More about this role
Dill is revolutionizing payment, AR and trade credit for the construction materials industry. Material suppliers, distributors, and wholesalers are some of the most important stakeholders in the industry but are often the last to get paid. You’ll be joining a YC backed, fast-growing company with a second-time founder (previous exit in construction technology).
You'll be part of the team that owns the customer experience after the contract is signed: getting new distributors live on Dill, training their team, keeping the relationship healthy over time, and handling day-to-day support. This is fundamentally a customer success role, but you'll need enough product fluency to train well and to translate customer feedback into something useful.
This role is a mix of structured process (checklists, playbooks, logging) and genuine relationship-building with blue-collar, non-technical customers who value patience and plain talk over jargon.
- Training: walk new customers through the platform and workflows so their team is confident using Dill.
- Launch: run our onboarding checklist end-to-end for new customers, keeping projects on track and on schedule.
- Product tutorials: teach customers...
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