DIRECTV is an American digital entertainment services provider delivering sports, news, movies, family, and local programming channels. Backed by Space Capital.
About the role
The base wage range for this full-time position is $18.33 - $21.30 per hour + bonus (if applicable) + benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
What they're looking for
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
- Reliable internet service (secure and dedicated high speed is necessary)
- Available to work without interruption during assigned work schedules and shift
- Willingness to comply with organizational security standards and processes, including trainings, audits, and performance management
More about this role
When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s solving their complex issues, connecting them to the latest in technology through a sales-oriented approach, or getting them plugged into our world-class services - your work will create connections while supporting our mission of taking entertainment to the next level. NEWS FLASH - now you can do this all from the comfort of your home!
This opportunity to showcase your customer service and sales expertise while representing our company as the voice of our brand is now being offered as a work-from-home opening.
As a Customer Service Representative, you’ll work on both cultivating and retaining ongoing customers. You’ll need to take an empathetic, consultative, and sales-focused approach to persuade customers to maintain their services with us through complex issue resolution and building the rapport which makes each customer feel valued and cared for. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.
- Good listening skills and the ability to effectively communicate under pressure.
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