DIRECTV is an American digital entertainment services provider delivering sports, news, movies, family, and local programming channels. Backed by Space Capital.
About the role
The Specialist, Customer Care Operations Project Management is a developing project management professional supporting Customer Care/Call Center initiatives with increasing independence. This individual executes predetermined project assignments by applying standard procedures to address tasks related to execution and delivery.
What they're looking for
- Supports project management tasks for both internal and external partner Customer Care operations
- Applies basic project management skills, tools, and techniques for scope, quality, schedule, and resource management
- Reviews and validates AI-generated information for accuracy, completeness, and appropriate business context before using or sharing it
- Executes predefined test cases and scripts for front-end system testing tied to project assignments, following established testing procedures and checklists
- Documents test results, identifies discrepancies, and escalates potential issues for review
- Navigates front-end interfaces, simulates user workflows, and provides structured feedback on system behavior in support of project deliverables
More about this role
The Specialist, Customer Care Operations Project Management is a developing project management professional supporting Customer Care/Call Center initiatives with increasing independence. This individual executes predetermined project assignments by applying standard procedures to address tasks related to execution and delivery. The Specialist works on projects to analyze situations, identify risks, and help obtain solutions, while building stable internal working relationships across the Loyalty, Care, and Sales Centers. Success in this role is driven primarily by the individual's growing skill set and functional expertise, as the Specialist applies project management fundamentals to manage smaller project components within the broader Customer Care operations environment.
Day-to-Day Responsibilities
- Supports project management tasks for both internal and external partner Customer Care operations.
- Applies basic project management skills, tools, and techniques for scope, quality, schedule, and resource management.
- Uses approved AI and digital productivity tools, as appropriate, to support documentation, communication, testing activities, and process improvement to improve...
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