Backed by Index.
About the role
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
What they're looking for
- 5+ years as a software engineer with a solid backend and distributed systems background, and 2+ years managing engineers
- Technical enough to stay in the details. You can review a design, follow a hard incident, and disagree with an approach without taking the work away from senior engineers who know the system better than you do
- Experienced working alongside operations or human-in-the-loop teams. You understand quality assurance, reviewer calibration, and appeals, and you build tools that respect the people using them
- Steady under escalation. Legal deadlines, serious incidents, and regulator attention come with this job, and you can hold a quality line while shipping against a clock
- Excellent communication and cross-functional collaboration across engineering, machine learning, data science, policy, legal, and product, and practical about throughput and unit economics
- An empathetic and experienced recruiter and coach. People you've managed want to work with you again
More about this role
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
This team is where reports and signals become decisions. We build the LLM pipelines that review reported content, the systems that carry enforcement out, the appeals path users take when we get it wrong, and the tooling our investigators and content reviewers work in every day. Most safety reviews are now decided by automation instead of a person, at a cost per review that has fallen by more than 90% on mature workflows and at precision and recall above trained human reviewers. What's left to automate is the ambiguous, high-stakes end, and with appeals arriving by the hundreds of thousands, getting users a fast and fair answer matters as much as catching harm.
We're hiring an Engineering Manager to lead the team: nine engineers across three squads, each with an experienced tech lead. One builds the automated review...
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