Backed by Y Combinator.
About the role
Partner with the AE as a peer, not a support function, proactively keeping them informed of account health, customer sentiment, and any signals that have commercial implications. Be the single point of accountability for your accounts internally. If something is falling through the cracks, you catch it.
What they're looking for
- Demonstrated experience managing complex technical implementations with direct customer-facing accountability
- Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
- Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
- Comfort operating in fast-moving, under-defined environments
- Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite)
- Experience coordinating across internal teams including engineering, product, and support without direct authority
More about this role
Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.
Ditto's enterprise customers are building infrastructure on top of our platform. That means post-sales at Ditto is about delivery, not just adoption. As a Senior Technical Program Manager, you will own the post-sale customer program for a small number of high-stakes enterprise accounts. You are the connective tissue between what customers need and what Ditto delivers.
You'll be managing complex,...
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