We make software for bookkeepers. Backed by Y Combinator.
About the role
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
What they're looking for
- Accounting/bookkeeping experience is required, exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered
- 2-3 years of experience in a customer-facing role at an early-stage SaaS startup
- Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
- Keen attention to detail, thoughtfulness, and a customer-centric mindset
- Knack and passion for process improvement, documentation, and increasing operational efficiencies
- Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
More about this role
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Double.
- Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
- Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
- Coordinate with Account Executives to identify any red flags that would hinder the prospect from...
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