AI For Litigation. Backed by Y Combinator.
About the role
We are looking for a customer success representative who wants to own customer relationships end to end. You will directly work with the founders and own the entire customer journey through onboarding, support, account management, and referral expansion for 100s of customers.
What they're looking for
- LOVE HELPING PEOPLE AND TALKING TO PEOPLE. You care deeply about customers and take pride in making complex situations feel clear and manageable
- You stay organized when several customer issues are moving at once and follow through until each issue is resolved
- You know when to solve independently, when to escalate, and how to keep customers informed along the way
- You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation
More about this role
We are on a mission to provide faster and affordable access to the justice system - starting with depositions and trials.
We are a YC-Backed company founded by an ex-Google Gemini team. DraftTheRecord is growing very fast, going from $0 to $X million+ in under 6 months.
1000s of depositions and trials run through DraftTheRecord every week including Senate and House meetings, Confidential hearings, criminal proceedings like murder trials, and civil lawsuits involving family disputes, personal injury and much more.
During legal proceedings,
- DraftTheRecord provides real time assistance to attorneys, previously requiring a legal team. The platform then helps analyze depositions and other evidence cutting down trial prep time from weeks to days.
- Court reporters use DraftTheRecord to capture audio and generate live transcript drafts for attorneys and judges.
- Transcribers use our legal-specific AI transcription model to cut transcription time by 3x.
We are looking for a customer success representative who wants to own customer relationships end to end. You will directly work with the founders and own the entire customer journey through onboarding, support, account management, and...
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