Secure your critical infrastructure with Dragos, our industrial cybersecurity solutions provide unmatched visibility and threat detection for OT environments.
About the role
Dragos Engineering Support is the bridge between our customers and the engineering teams that build the Dragos platform. When something breaks in a customer environment — or before it does — Engineering Support is the team that investigates, diagnoses, and drives resolution. We own Tier 3 technical escalations, application-layer observability and reliability, and the feedback loop that turns production signals into better software.
What they're looking for
- 3+ years of experience in technical support engineering, site reliability engineering, or a closely related customer-facing engineering role, with demonstrated ownership of complex issue resolution
- Demonstrated experience troubleshooting complex distributed systems in production environments — comfortable reading logs, tracing component interactions, and isolating root cause under pressure
- Strong Linux system administration skills — comfortable with processes, filesystem, networking, and diagnosing application behavior from first principles
- Experience with containerized application environments (Kubernetes and/or Docker) at a level sufficient to investigate pod health, examine logs, and understand deployment state
- Familiarity with observability platforms (Datadog or equivalent) and some experience building and maintaining monitors, dashboards, and alerts
- Experience supporting Elasticsearch, PostgreSQL, or similar database platforms in a production environment
More about this role
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake . Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
Dragos Engineering Support is the bridge between our customers and the engineering teams that build the Dragos platform. When something breaks in a customer environment — or before it does — Engineering Support is the team that investigates, diagnoses, and drives resolution. We own Tier 3 technical escalations, application-layer observability and reliability,...
Browse similar: Startup jobs