Scale your business with DualEntry, the AI-native ERP. Cut out 90% of manual tasks and handle 10x more transactions with the same headcount. Backed by Lightspeed and GV.
About the role
You'll build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly
More about this role
DualEntry is building the OS for finance.
Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.
In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.
We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.
You'll build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support
You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation...
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