Backed by Index and Y Combinator.
About the role
This role crosses the boundary between Solution Engineering and Customer Success Engineering. You'll partner with customers from the earliest discovery conversations through implementation and beyond, becoming their long-term technical counterpart as they build and grow on Duffel.
What they're looking for
- Has significant experience leading technical work with large or complex enterprise customers in roles such as Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, or Sales Engineer
- Enjoys working directly with customers to understand complex technical challenges and design thoughtful solutions
- Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture
- Is capable of investigating complex integration behaviour and significant technical risks when needed, while partnering with Technical Support Engineering, which owns routine questions and incidents
- Can confidently communicate with software engineers, product managers and senior technical stakeholders
- Balances technical excellence with commercial awareness, understanding how technology helps customers achieve business outcomes
More about this role
📍 New York (Hybrid — 2 days onsite)
🕒 Permanent | Start ASAP
Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades.
At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), we’re simplifying complex systems to build the future of travel.
This role crosses the boundary between Solution Engineering and Customer Success Engineering.
You'll partner with customers from the earliest discovery conversations through implementation and beyond, becoming their long-term technical counterpart as they build and grow on Duffel.
Working closely with Enterprise Account Executives, you'll lead technical discovery, shape solution architecture, run workshops and guide customers through complex technical decisions. Once a partnership is in place, you'll continue supporting their technical strategy as they launch new products, expand into new markets and scale their integrations.
You'll collaborate daily with...
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