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Travel Support Consultant, US

Duffel · United States · Remote

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About Duffel

Backed by Index and Y Combinator.

About the role

We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.

What they're looking for

  • Must be able to work Pacific Time business hours, with some flexibility on shift patterns
  • At least 3 years worth of experience using a GDS (Travelport/Galileo or Sabre preferred)
  • Strong knowledge of air fares, ticketing, re-issues and refunds
  • Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred
  • Ability to think outside-the-box and willingness to go the extra mile
  • Customer obsessed, you're passionate about delivering exceptional customer service
More about this role

The candidate must be able to work Eastern or Pacific Time business hours, with some flexibility on shift patterns.

We are making travel effortless. Join us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Something to consider when reading this job advert

We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have...

Read the full posting on Duffel's site ↗

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