Backed by Index.
About the role
Enterprise operations still depend on people moving work across ERPs, portals, spreadsheets, email, and phone calls. Duvo maps how these workflows really operate, redesigns the process, and uses AI agents to run the better version end to end — working through APIs and secure browser sessions, requesting approval when needed, writing verified changes back to core systems, and producing proof of what happened.
What they're looking for
- 5+ years in pre-sales, solutions engineering, applied AI, enterprise automation, or forward-deployed work, selling or delivering into enterprise operations, IT, or finance buyers. Retail or consumer goods experience is a plus
- Hands-on with modern AI systems — LLMs, agentic workflows, tool use, evaluation, and their practical limits — not just conversant in the concepts
- Strong process discovery and systems thinking — you can understand an unfamiliar operation and find the leverage points
- Comfortable with APIs, JSON, webhooks, SQL, and light Python or JavaScript. You don't need to be a software engineer, but you can investigate and prototype
- Strong commercial judgment — you qualify use cases, size value, spot a buying signal, and know when to escalate
- Excellent communication — you shift altitude quickly between operators, architects, and executives, and explain complex systems in plain English
More about this role
Remote-first across the US. Occasional travel to Europe and to customer sites across the US.
Duvo helps large retailers and consumer-goods companies redesign and automate the operational processes that sit between systems and teams. Our agents execute the work end to end across ERPs, portals, inboxes, spreadsheets and phone calls, write the result back to the system of record, and provide evidence of what changed.
Our customers include one of Europe's largest online grocery retailers, a global beauty e-commerce brand, a Middle East retail group, and a European pharmacy chain. The buyer is usually a Head of Operations, Supply Chain, Finance or IT at a large retailer or FMCG brand. New deals land at €100k-€250k ARR.
Enterprise operations still depend on people moving work across ERPs, portals, spreadsheets, email, and phone calls. Duvo maps how these workflows really operate, redesigns the process, and uses AI agents to run the better version end to end — working through APIs and secure browser sessions, requesting approval when needed, writing verified changes back to core systems, and producing proof of what happened.
We focus on complex operational workflows in retail and...
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