Backed by Battery and a16z.
About the role
Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.
What they're looking for
- 8+ years of experience in consumer lending collections or loan servicing, including 5+ years in a people leadership role with direct experience managing other people leaders (supervisors or managers)
- Demonstrated experience managing third-party collection agencies and driving performance through data and key collections KPIs
- Strong working knowledge of collections compliance and regulatory requirements, including FDCPA and applicable state regulations
- Strong cross-functional communication skills with experience partnering with teams such as Risk, Product, Legal, and Compliance
- Comfortable building and scaling teams, processes, and programs in an evolving environment where structure may still be taking shape
More about this role
Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.
Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.
The Senior Manager, Collections will report to the Head of Operations.
- Build, hire, and lead Earnest’s Personal Loans collections team, including supervisors and collectors, as the team scales.
- Own the execution of our collections program across delinquency stages, partnering closely with Risk on strategy and direction.
- Manage third-party collection agency relationships, including selection, onboarding, performance management, and allocation of volume.
- Own collections performance and reporting across key KPIs, including roll rates, cure rates, cost to collect, and right-party contact.
- Ensure collections activities meet FDCPA and applicable state regulatory requirements, partnering with Legal & Compliance on complaint monitoring, audits, and remediation.
- Build and evolve collections...
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