EarnIn is an app that gives you access to the pay you've earned - when you want it. Get paid for the hours you've worked without waiting for payday. Backed by a16z and Felicis.
About the role
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
What they're looking for
- Define and evolve reliability standards across critical services, including SLIs, SLOs, error budgets, production readiness, observability, incident response, and resilience patterns
- Establish a reliability operating model that clarifies service ownership, operational expectations, and decision-making around reliability tradeoffs for product engineering teams
- Overhaul key stages of the incident lifecycle to achieve faster detection, sharper triage, richer context retrieval, clearer communication, and stronger follow-through
- Command high-severity incidents as Incident Commander and reinforce the systems, tools, and practices that simplify incident management
- Design and implement workflows in which AI assists with alert correlation, signal enrichment, root-cause exploration, runbook retrieval, postmortem drafting, and corrective-action tracking
- Ensure AI-assisted incident workflows remain reviewable, auditable, and safe by requiring human verification at all critical steps and maintaining clear operational ownership with humans accountable for final decisions
More about this role
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
WHY this role exists
EarnIn’s products must deliver speed, reliability, resilience, and trust to community members who depend on them. As EarnIn grows, we cannot rely on heroics, tribal knowledge, manual investigation, or isolated SRE expertise. We must embed reliability practices that scale across product engineering teams, enhance customer experience, and enable rapid shipping without increasing operational risk.
This role exists to lead EarnIn’s next stage of...
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