Backed by Y Combinator and GV.
About the role
The Technical Support Engineer III provides technical assistance, troubleshooting, and problem resolution to customers who encounter issues with software, hardware, or technology products. This role involves diagnosing and resolving technical problems, offering guidance on product usage, and ensuring customer satisfaction. Technical Support Engineers play a crucial role in maintaining positive customer relationships and contributing to the overall success of the product or service.
What they're looking for
- o Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp
- o 5+ years of related experience or master’s degree and 3+ years of related experience, or equivalent related work experience
- o Proficient in at least one programming language (Python, Ruby, Go, JavaScript, C# or similar)
- o Understanding of RESTful APIs, and interpreting requests/responses
- o Strong organizational skills
- o Basic understanding of SQL database queries
More about this role
🧡📦💙 Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses—from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We’re builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don’t wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world—literally—you’re in the right place. 🚚✨
EasyPost does not consider candidates who misrepresent their identity, experience, employment...
Browse similar: Startup jobs · Remote jobs