Elation Health is a technology platform designed for independent primary care, delivering clinical-first solutions. Backed by Kapor Capital.
About the role
As Principal, Key Accounts, you'll own the relationships and commercial outcomes for Elation's most complex, highest-value customers. This is a senior, highly visible role for someone who thinks like a partner, acts like an owner, and knows how to turn trusted relationships into long-term growth.
What they're looking for
- 8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
- 3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
- A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
- Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
- Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
- Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
More about this role
At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.
As Principal, Key Accounts, you'll own the relationships and commercial outcomes for Elation's most complex, highest-value customers. This is a senior, highly visible role for someone who thinks like a partner, acts like an owner, and knows how to turn trusted relationships into long-term growth. You'll sit at the intersection of customer success, strategic advisory, and commercial expansion, working closely with Sales, Product, Services, and Executive leadership to make Elation indispensable to the organizations we serve.
- Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR
- Develop and execute account plans that reflect each customer's business goals, organizational dynamics, and...
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