Estate settlement, from verified discovery to distribution. Backed by Y Combinator.
About the role
We’re looking for a Founding Operations Lead to build the connective tissue between our families, our product, and how Elayne operates. At our stage, some of the most important things Elayne will eventually do in software still happen because a smart person figures them out manually. A family hits an edge case, an institution gives us a different answer than expected, a court rejects a filing. The process that worked ten times breaks on the eleventh.
What they're looking for
- You’ve built from zero to one. You’ve worked at an early-stage company where important things were undefined, personally owned messy problems, and created structure instead of waiting for it
- You’re an unusually strong operator. You can take a messy problem with incomplete or conflicting information, figure out what is actually happening, and drive it to resolution
- You think in systems . When something happens repeatedly, your instinct is to find the pattern, define the decision points, measure it, and make the process better
- You’re product-minded without needing to be the product manager. You can translate operational reality into clear requirements, distinguish what should stay human from what software should absorb, and work exceptionally well with product and engineering
- You have judgment and warmth . You can earn trust from someone dealing with grief, money, family dynamics, or bureaucracy without losing clarity, boundaries, or speed
- No work is beneath you. You’re as comfortable calling an institution, investigating a strange edge case, or fixing a broken workflow as you are designing the system that eventually replaces that work
More about this role
We’re looking for a Founding Operations Lead to build the connective tissue between our families, our product, and how Elayne operates.
At our stage, some of the most important things Elayne will eventually do in software still happen because a smart person figures them out manually. A family hits an edge case, an institution gives us a different answer than expected, a court rejects a filing. The process that worked ten times breaks on the eleventh.
Your job is to be close enough to the work to see those problems firsthand, rigorous enough to understand the pattern underneath them, and product-minded enough to help turn what we learn into systems that work for thousands of families.
You’ll move constantly between doing the work, designing the process, and helping build the product that makes the work disappear.
You’ll work directly with the CEO and across product and engineering. There is no established playbook to inherit. A large part of your job is creating it.
The hardest operational problems: take ambiguous real-world issues from first signal to resolution, then turn what you learned into a better system
The manual-to-software loop : do new workflows by hand, identify what...
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