Element Biosciences develops genomic sequencing and multiomics technologies used in biological research, drug discovery, and diagnostic applications. Backed by Venrock.
About the role
We are seeking an organized and proactive Service Operations Program Lead/Analyst to own the operational backbone of our Service & Support organization. This role manages the systems, meeting cadences, and cross-functional programs that keep Technical Support, Customer Support Specialists, Field Application Scientists, and Field Service Engineers running smoothly as Element scales its install base and product portfolio.
What they're looking for
- Bachelor's degree or equivalent practical experience plus 3-5+ years in service operations, program management, or commercial operations, ideally in life sciences or medical device instrumentation
- Hands-on Salesforce experience (cases, work orders, service resources)
- Experience with Jira or similar ticketing/project systems
- Strong meeting and program management skills across multiple recurring cadences
- Excellent written and verbal communicator, comfortable with executive-ready materials
- Preferred: experience supporting a field service org at a genomics or lab instrumentation company
More about this role
At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
We are seeking an organized and proactive Service Operations Program Lead/Analyst to own the operational backbone of our Service & Support organization. This role manages the systems, meeting cadences, and cross-functional programs that keep Technical Support, Customer Support Specialists, Field Application Scientists, and Field Service Engineers running smoothly as Element scales its install base and product portfolio. This role will report to the Manager, Customer Service and Operations and will be a daily onsite role based in San Diego, CA.
If you possess the following and want to make a meaningful impact, we invite you to explore this role.
- Own the Global Service & Support operating cadence, including Sprint Release Updates, Manager Service Ops Syncs, Office...
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