Startups · AI

Account Manager - Mid-Market

ElevenLabs · New York · On-site

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About ElevenLabs

Create lifelike speech with our AI voice generator and voice agents platform. Access 5,000+ voices in 70+ languages with secure APIs and SDKs. Backed by Lightspeed, NEA and Sequoia.

About the role

You will own the full commercial relationship and customer’s success across a book of 50 to 100 mid-market accounts - the builders, founders, and product teams at companies between 250 and 2,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
  • A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team
  • You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
  • You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
  • You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
  • You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger
More about this role

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from...

Read the full posting on ElevenLabs's site ↗

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