Cloud platform for coding agents. Backed by Khosla.
About the role
We’re hiring a Director, Customer Success to own the post-sales lifecycle and define how Sage — our conversational AI care manager — is successfully deployed and scaled across enterprise healthcare organizations. In this role, you will lead customers through the transition from contract to operational reality. You will be responsible for ensuring that Sage, our autonomous voice AI assistant, becomes embedded in real clinical and operational workflows — not just launched, but adopted, measured, and expanded.
What they're looking for
- Enterprise Customer Delivery Experience : 8+ years leading customer success, implementation, or delivery for complex enterprise SaaS or health technology customers
- Healthcare Environment Familiarity : Experience working with health plans, risk-bearing providers, MSOs, or regulated healthcare workflows involving PHI/HIPAA considerations and keen understanding of care management operations, workflows, and strategies
- Stakeholder Management: Proven ability to manage multi-threaded relationships across executives, clinical leaders, operational teams, and technical stakeholders
- Operational Process Building : Track record of turning ambiguous deployment environments into standardized workflows, playbooks, and repeatable processes
- Adoption & Retention Ownership : Experience driving measurable adoption, renewal outcomes, and expansion within existing accounts
- Cross-Functional Leadership : Demonstrated success coordinating work across Sales, Product, Engineering, and Operations to deliver customer outcomes
More about this role
Ellipsis Health is redefining how care teams engage and support patients through voice-based artificial intelligence. Our Voice AI Care Manager, Sage, delivers empathetic, real-time conversations that help health plans and care management teams scale outreach, reduce operational bottlenecks, and improve member experience and outcomes.
Built on a foundation of more than 3 million real clinical conversations, Ellipsis Health’s proprietary vocal biomarker technology enables Sage to understand not just what is said—but how it is said—bringing emotional intelligence into care at scale. Today, Ellipsis Health partners with leading health plans, PBMs, provider, pharma, care management organizations, and healthcare innovators to support engagement across a variety of care management and patient engagement use cases.
Backed by top investors including CVS Health/Aetna, Salesforce Ventures, and Khosla Ventures, Ellipsis Health is entering its next phase of growth—expanding market presence, deepening enterprise partnerships, and defining the category for empathetic voice AI in healthcare.
The Customer Success team is responsible for turning customer commitments into realized value. We sit at...
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