Ema, a Universal AI Employee, is the leading enterprise partner for building and deploying AI Agents across all roles and industries. Backed by Accel.
About the role
The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery.
What they're looking for
- 15+ years in enterprise technology delivery, consulting, account management, or customer leadership
- 5+ years owning enterprise accounts end-to-end: delivery, outcomes, relationship, and growth — not individual projects within someone else’s account
- Track record managing or directing delivery teams (Engineering Leads, TPMs, consultants) assigned to their accounts
- Post-go-live outcome ownership: measured ROI, tracked adoption, driven continuous improvement, and rebuilt trust after production issues
- Commercial accountability: grown account revenue through outcome-driven expansion, not just retention
- Enterprise stakeholder management at VP/C-level across multiple concurrent accounts
More about this role
Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.
We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale.
The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery.
You are the single point of accountability for your accounts. The customer calls you — not your manager — when they have a problem. You staff...
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