Ema, a Universal AI Employee, is the leading enterprise partner for building and deploying AI Agents across all roles and industries. Backed by Accel.
About the role
Customer Engagement is where Ema’s promises become production systems. Our Customer Engagement Managers own delivery from signed SOW through go-live, stabilization, adoption, and value realization — across direct enterprise customers and partner-led deployments with global SIs. The function works; now it needs a leader to scale it.
What they're looking for
- 12+ years in enterprise delivery — professional services, implementation, forward-deployed engineering, or technical customer success — with 4+ years leading customer-facing delivery teams
- You have shipped AI, automation, or workflow-orchestration systems to production for enterprise customers — and owned what happened after go-live: hypercare, stabilization, adoption, outcomes
- You have built, not just run, a function: hired and developed delivery talent, created playbooks and methodologies, and scaled a team through growth
- You are technically fluent in modern AI systems — LLMs, RAG, agents, evaluations, human-in-the-loop design, enterprise integrations and APIs — deeply enough to de-risk delivery decisions and call infeasibility early
- You are commercially literate: you have owned or heavily influenced scoping, capacity planning, utilization, and renewal/expansion outcomes
- You are calm under pressure, low ego, and outcome-oriented. Delivery problems stop with you. You reduce chaos, you don’t amplify it
More about this role
Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.
We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale.
Customer Engagement is where Ema’s promises become production systems. Our Customer Engagement Managers own delivery from signed SOW through go-live, stabilization, adoption, and value realization — across direct enterprise customers and partner-led deployments with global SIs. The function works; now it needs a leader to scale it.
As Head of Customer Engagement, you are a player-coach. You will lead and...
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