See how Lantern’s specialty care platform connects employees to high-quality surgical care through our Network of Excellence for surgery.
About the role
Our Dallas floor runs on energy — a room full of Care Advocates working the phones, turning “I’ll deal with it later” into “okay, I’m scheduled.” As Member Engagement Supervisor , you’re the one who makes sure that energy translates into results. You’ll coach a team of Care Advocates in real time, listening to calls, jumping in with feedback right after a tough one, and building the skills that turn a good advocate into a great one.
What they're looking for
- 2–3 years of experience in a contact center or call center environment
- 1+ year in a lead, team lead, or supervisory capacity — formal or informal
- Strong interpersonal and communication skills, with a genuine passion for coaching and team development
- Proven ability to manage multiple priorities in a dynamic, fast-paced setting
- Comfort with contact center tools and reporting dashboards (Salesforce, Five9, or similar)
- Healthcare, insurance, or outbound sales/case management experience preferred
More about this role
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
Our Dallas floor runs on energy — a room full of Care Advocates working the phones, turning “I’ll deal with it later” into “okay, I’m scheduled.” As Member Engagement Supervisor , you’re the one who makes sure that energy translates into results. You’ll coach a team of Care Advocates in real time, listening to calls, jumping in with feedback right after a tough one, and building the skills...
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