Encord is the multimodal data layer for physical AI. Manage, curate, annotate, and align petabytes of data - from sensor streams to video to text. Trusted by 300+ AI teams including Woven by Toyota, AXA, UiPath, Zipline, and more. Backed by Y Combinator and CRV.
About the role
This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare.
What they're looking for
- Experience working with both high-touch and low-touch accounts
- Previous support experience is desirable
- Strong customer empathy — our customers are working on important, urgent, and interesting problems
- Demonstrated experience with SQL and scripting languages such as Python or Ruby
- Ability to understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity
- A love of technology and the ability to talk about it confidently
More about this role
Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $110M in funding, including a Series C backed by Wellington Management, CRV, Next47, and Y Combinator.
This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare.
You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer...
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