Enabling profitable LEO satellite constellations with standardized satellites and fixed-cost space service. 100+ satellites deployed to orbit. Backed by Founders Fund and GV.
About the role
As a Technical Support Engineer for Satellite Systems at EnduroSat, you will play a critical role in assisting satellite development teams and customers by diagnosing and troubleshooting issues, providing guidance, and ensuring best practices for working with our satellite systems. You will be the primary point of contact through email and chat, handling complex technical cases and collaborating closely with software, hardware, and mechanical engineers to resolve them.
What they're looking for
- Assisting satellite development teams by diagnosing, troubleshooting, and resolving reported technical issues related to satellite systems
- Providing customer support through email, chat, and video conferences for complex issues or customer requests
- Collaborating with engineers across various disciplines to solve complex cases and provide the best solutions for our customers
- Managing the lifecycle of customer returns and repairs, coordinating with logistics and engineering teams, and ensuring regular updates to customers
- Reviewing customer-facing documentation, reporting inaccuracies, and contributing to the creation of knowledge base articles to improve support efficiency and knowledge sharing
- Keen interest in the Space industry
More about this role
We are EnduroSat! A fast-growing space scale-up at the forefront of satellite innovation, specializing in advanced software-flexible satellites for commercial, governmental, and scientific endeavors.
- This is more than a job, it’s a mission
We are making space universally accessible and redefining what's possible.
- We get things done
We take ownership of what we do and we work hard to make a difference.
- We are fearless
Transparency is our only way forward. We dare to address and resolve issues head-on.
- We learn from our mistakes
We deliver, take informed risks, and evolve to achieve our goals. We compare with the best version of ourselves
As a Technical Support Engineer for Satellite Systems at EnduroSat, you will play a critical role in assisting satellite development teams and customers by diagnosing and troubleshooting issues, providing guidance, and ensuring best practices for working with our satellite systems. You will be the primary point of contact through email and chat, handling complex technical cases and collaborating closely with software, hardware, and mechanical engineers to resolve them. Additionally, you will oversee customer returns and repairs, ensuring...
Browse similar: Startup jobs · Remote jobs