Engine AI turns fragmented Capital Markets data into one unified intelligence layer — delivering trusted, explainable insights with 90%+ accuracy.
About the role
We're looking for a Director of Client Ops, Group Reservations to lead our Groups Contracts and Groups Bookings teams. This is a hands-on leadership role for someone who thrives in the details as much as in the strategy — someone who doesn't just oversee the work but genuinely understands it, can step into it, and uses that proximity to make the team and the customer experience meaningfully better every day.
What they're looking for
- 12+ years in travel operations, group travel support, or a closely related field — with at least 5 years in a director-level or senior leadership role
- Hands-on expertise with group travel bookings and contract management — you understand the operational complexity because you've lived it
- Proven BPO management experience — vendor performance management, quality standards enforcement, commercial negotiations, and operational transitions
- A track record of driving measurable improvement in team performance, process efficiency, and customer satisfaction
- Strong people leadership — you develop talent, give direct feedback, and build teams that are both high-performing and resilient
- Experience operating at multiple altitudes — from reviewing a contract detail to presenting a quarterly operational review to senior leadership
More about this role
Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 38,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
We're looking for a Director of Client Ops, Group Reservations to lead our Groups Contracts and Groups Bookings teams. This is a hands-on leadership role for someone who thrives in the details as much as in the strategy — someone who doesn't just oversee...
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