Engine AI turns fragmented Capital Markets data into one unified intelligence layer — delivering trusted, explainable insights with 90%+ accuracy.
About the role
Engine is redefining what business travel looks like and the Senior Director, Client Operations is accountable for redefining what best-in-class travel support looks like alongside it. This role owns the full member support operation across Lodging, Flights, Cars, and Engine X, leads the Customer Advocacy Team, and architects the Elevate program that sets the standard for how Engine's highest-value customers experience the platform.
What they're looking for
- 12+ years in customer operations, contact center leadership, or travel support — with at least 5 years at the director level or above
- Proven experience running a US-based contact center operation with full P&L or cost accountability
- Hands-on BPO management experience — vendor selection, performance management, commercial negotiations, and transitions
- Experience in travel, hospitality, fintech, or a high-complexity booking and transaction environment strongly preferred
- Familiarity with modern support tooling — Salesforce Service Cloud, WFM platforms, AI-assisted support, and quality management systems
- Experience supporting financial products — corporate cards, expense management, billing operations, or payments — is a strong plus
More about this role
Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 38,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
Engine is redefining what business travel looks like and the Senior Director, Client Operations is accountable for redefining what best-in-class travel support looks like alongside it. This role owns the full member support operation across Lodging,...
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