Eon autonomously protects, understands, & activates your data so you can recover from ransomware or rogue AI agents in minutes & power AI across your business. Backed by Lightspeed and Sequoia.
About the role
As an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking. You’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow.
What they're looking for
- 1–3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role
- Strong hands-on experience supporting and troubleshooting macOS environments
- Experience administering Google Workspace and Microsoft 365 / Entra ID , including user provisioning, groups, licenses, permissions, and MFA
- Experience with Okta , including user and group provisioning, application assignments, MFA enrollment, and basic troubleshooting
- Experience working with a ticketing/helpdesk system such as Zendesk, Jira Service Management, Freshservice, or similar
- Solid understanding of networking fundamentals, including Wi-Fi, DNS, VPN, and DHCP
More about this role
Eon is transforming how organizations protect, manage, and leverage their data in the cloud. As we continue to scale our team across the US and Israel, we’re building an IT environment that is secure, reliable, and easy for employees to use.
We’re looking for an IT Helpdesk Support Specialist to be the first point of contact for our employees and help ensure everyone has the technology, access, and support they need to do their best work.
This is a hands-on role for someone who enjoys solving problems, working directly with people, and taking ownership from issue identification through resolution.
As an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking.
You’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow.
Triage, prioritize, and resolve IT support requests through our ticketing system, meeting established SLA targets.
Provide hands-on and remote troubleshooting...
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