Virtual, evidence-based eating disorder treatment for all diagnoses. Backed by General Catalyst.
About the role
A Lead, Care Experience at Equip serves as a critical care coordinator throughout the care experience, guiding and supporting each unique patient and family in their service needs, while also managing a team of Care Experience representatives. This leadership role serves as a “player coach” - reinforcing best practices and operations for their direct team and also supporting patients and families with their needs while part of the Equip program.
What they're looking for
- Ownership & Accountability: High drive for execution and consistently holds themselves and others, including direct reports, accountable to meet deadlines
- Results-Oriented: Consistently delivers strong results. Knows what they need to do to achieve their goals and does not get distracted by other things. Facilitates mentorship, coaching and training of other team members to help them effectively achieve goals
- Coaching and Mentorship: Provides guidance, mentoring, and professional development support to direct reports and other team members. Can temporarily support broader team when Manager is out of office
- Bachelor’s degree in health sciences, business administration, communications or relevant field required
- 4+ years experience working in a customer/patient success or support role
- Previous direct people management or mentoring experience preferred
More about this role
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice , we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
A Lead, Care Experience at Equip serves as a critical care coordinator throughout the care experience, guiding and supporting each...
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