Replace legacy scanners with AI agents for continuous discovery, pentesting & remediation. Business-logic-aware ASM, DAST, AI pentesting, trusted by 2000+ security teams. Backed by Y Combinator.
About the role
You will join the NYC office as a key member of our Post-Sales team, collaborating closely with Jess, our Head of Customer Success. As the primary post-sales technical partner for a portfolio of customers, you will guide them from handover to deployment through to long-term adoption. You’ll work directly with technical stakeholders, including Application Security teams, security engineers, developers, and platform leaders in a global context.
What they're looking for
- An engineering degree in computer science, software engineering, cybersecurity, or a similar technical field
- 3+ years of technical customer-facing experience within SaaS, cybersecurity, developer tools, or another deep-tech environment
- Technical credibility with engineering leaders, developers, application and platform security teams
- Deep understanding of software architecture, APIs, integrations, and modern development environments, AI and pentesting
- Hands-on experience with scripting, troubleshooting, or workflow automation
- Ability to investigate and resolve complex technical issues
More about this role
As Escape grows, our customers need more than a powerful security platform. They need a trusted technical partner who understands their environment, helps them deploy Escape successfully, and ensures they continue getting meaningful value from it.
You will join the NYC office as a key member of our Post-Sales team, collaborating closely with Jess, our Head of Customer Success. As the primary post-sales technical partner for a portfolio of customers, you will guide them from handover to deployment through to long-term adoption. You’ll work directly with technical stakeholders, including Application Security teams, security engineers, developers, and platform leaders in a global context.
This is not a traditional Customer Success role. It demands strong technical expertise and the credibility to work alongside engineering and security teams. Your responsibilities include:
Owning the customer relationship post-sales, starting at handoff from Sales Engineering
Guiding customers through production deployment, product configuration, technical integrations, and adoption
Troubleshooting and resolving technical challenges, using scripting and workflow automation as needed
Connecting Escape...
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