Provisioning, configuration, updates, and telemetry for POS, kiosks, payment terminals, and clinical devices. Esper is device management infrastructure for dedicated devices. Backed by Insight, Alchemist and Madrona.
About the role
Become an “Espert” and trusted advisor by building a deep understanding of Esper’s product, our customers, and their goals Lead and scale Esper’s Customer Success function, including specialization, role clarity, and operating rhythms
What they're looking for
- 6+ years in Customer Success or Account Management with at least 2 years managing/leading programs through scale and specialization
- Track record of owning retention outcomes and leading complex renewals with senior stakeholders
- Strong analytical and operational chops, can build process and run it
- Excellent written and verbal communication (recaps, success plans, exec updates)
- Comfort working cross-functionally with Product/Engineering on feedback and fixes
- Bias for action and focus on customer outcomes
More about this role
Esper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esper’s goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders, and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration.
Esper is looking for an experienced Customer Success Lead to serve as a long-term partner to our customers. The customer journey doesn’t stop at launch. Our goal is durable adoption, measurable outcomes, and partnerships that grow over time.
As the Customer Success Lead, you’ll lead Esper’s next-stage CS evolution: moving from effective generalist motions to a specialized, scalable organization with clear ownership, consistent customer experiences, and predictable retention outcomes. You’ll be accountable for our retention and renewal performance, strengthening adoption and customer health, and building the operating system (people, process, and tooling) that supports growth.
You’ll thrive here if you’re resourceful,...
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