Esri is the global market leader in Geographic Information System (GIS) technology, location intelligence, mapping software, and spatial analytics. Esri software is deployed in more than 350,000 organizations and 75 percent of Fortune 500 companies. Backed by Space Capital.
About the role
Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In this role, you will serve as a trusted partner, ensuring seamless interactions and operational excellence. You’ll leverage your problem-solving skills, attention to detail, and ability to collaborate across teams to help customers achieve success with Esri’s solutions.
What they're looking for
- 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities
- Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
- Ability to use resources to research issues and manage complex customer inquiries
- Customer oriented with a high level of professionalism
- Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
- Experience with Microsoft Office Suite
More about this role
Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In this role, you will serve as a trusted partner, ensuring seamless interactions and operational excellence. You’ll leverage your problem-solving skills, attention to detail, and ability to collaborate across teams to help customers achieve success with Esri’s solutions. This position offers opportunities for professional growth and advancement within Customer Service and across the organization.
- Deliver exceptional customer experiences : Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships.
- Own the order lifecycle : Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards.
- Collaborate across teams : Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions.
- Drive operational excellence : Analyze processes, identify areas for improvement, and contribute to initiatives that enhance...
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