Esri is the global market leader in Geographic Information System (GIS) technology, location intelligence, mapping software, and spatial analytics. Esri software is deployed in more than 350,000 organizations and 75 percent of Fortune 500 companies. Backed by Space Capital.
About the role
Join a high-performing team delivering enterprise digital and marketing platforms that enable scalable, data-driven customer experiences across Esri. This role focuses on analyzing business processes, defining requirements, and delivering solutions across Content Management Solutions (CMS), web applications, data and reporting platforms, enterprise integrations, and marketing technologies.
What they're looking for
- 5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications
- Strong process analysis and requirements elicitation skills, including the ability to facilitate workshops and engage stakeholders across all organizational levels, including senior leadership
- Working knowledge of web technologies and architectures, including JavaScript, HTML, CSS, APIs, and cloud environments
- Experience supporting AI-powered chatbots, virtual assistants, conversational interfaces, or AI-enabled digital experiences
- Strong communication, organizational, and prioritization skills with the ability to manage competing priorities and deliver results in a fast-paced environment
- Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information
More about this role
Join a high-performing team delivering enterprise digital and marketing platforms that enable scalable, data-driven customer experiences across Esri. This role focuses on analyzing business processes, defining requirements, and delivering solutions across Content Management Solutions (CMS), web applications, data and reporting platforms, enterprise integrations, and marketing technologies.
You are energized by solving complex system challenges, improving operational efficiency, and translating business needs into effective digital solutions. By understanding how work happens across the organization, you will help design smarter processes, enhance platform capabilities, and drive measurable business outcomes.
- Lead requirements discovery and analysis efforts through stakeholder interviews, workshops, process reviews, workflow analysis, and other business and systems analysis techniques.
- Analyze complex business processes, digital platforms, and technical requirements to identify opportunities for process optimization, automation, and improved customer experiences.
- Translate business objectives into detailed functional, technical, integration, and data requirements that support...
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