Esri is the global market leader in Geographic Information System (GIS) technology, location intelligence, mapping software, and spatial analytics. Esri software is deployed in more than 350,000 organizations and 75 percent of Fortune 500 companies. Backed by Space Capital.
About the role
In this position, you will use your strong customer service skills and desire to help others to support our software user community. You will coordinate and manage logistics for training classes as well as support a variety of other trainings and programs, including Esri’s User Conference, internal and distributor trainings, and training certifications.
What they're looking for
- 2+ years of experience working in a fast-paced and deadline-oriented business environment
- Excellent written and verbal communications skills
- Strong interpersonal skills for communication with internal and external customers
- Strong collaboration, leadership, and problem-solving skills, ability to work with deadlines and multiple tasks simultaneously
- High attention to detail, flexible with last-minute changes and requests, and ability to work independently
- Customer-focused and customer service oriented
More about this role
In this position, you will use your strong customer service skills and desire to help others to support our software user community. You will coordinate and manage logistics for training classes as well as support a variety of other trainings and programs, including Esri’s User Conference, internal and distributor trainings, and training certifications.
- Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri
- Identify and analyze customer needs and recommend appropriate solutions
- Build and maintain relationships with customers to support training sales goals and customer experience
- Develop, manage, and communicate event details in alignment with customer needs, including requested schedules, staffing, equipment, classroom setup, and location details
- Act as the main point of contact for customers and internal teams for training class coordination needs
- Increase revenue by enrolling wait-listed and cancelled-upon students in classes
- Generate predefined or ad-hoc SAP reports and additional tasks as needed
- 2+ years of experience working in a fast-paced and deadline-oriented business environment
- Excellent written...
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