Co-designed chips, racks, and software to push the pareto frontier to best-in-class throughput and interactivity. Backed by Kleiner Perkins and Sequoia.
About the role
Etched is seeking an RMA and Repair Lead to build and run the end-to-end returns and repair operation for our AI hardware — from the moment a customer reports a failure through diagnosis, repair, and supplier recovery. You’ll be responsible for managing the repair capability whether it’s in-house or through outsourced partners.
What they're looking for
- 8+ years of experience in Repair operations, RMA, or hardware support operations, including ownership of end-to-end returns flow
- Direct experience standing up a repair operation — either building an in-house depot or selecting and managing an outsourced repair partner [ especially from scratch in a fast-paced environment
- Strong hands-on technical depth in hardware debug, board- and system-level troubleshooting, and failure analysis
- Experience converting NPI/manufacturing process documentation into repair processes, work instructions, and test flows
- Strong understanding of failure analysis (FA), root cause, and corrective action processes
- Excellent communication skills and ability to work closely with customers, suppliers, and internal teams
More about this role
Etched is building hardware for frontier intelligence. We co-design chips, racks, software, and manufacturing to deliver best-in-class throughput and latency across both prefill and decode workloads. Our first products are heavily focused on inference. Backed by hundreds of millions from top-tier investors and staffed by leading engineers, Etched is redefining the infrastructure layer for the fastest growing industry in history.
Etched is seeking an RMA and Repair Lead to build and run the end-to-end returns and repair operation for our AI hardware — from the moment a customer reports a failure through diagnosis, repair, and supplier recovery. You’ll be responsible for managing the repair capability whether it’s in-house or through outsourced partners. This role is deeply technical and hands-on: you'll own the repair, debug, and failure analysis requirements for our products, translate our manufacturing processes into repeatable repair processes, and feed what you learn back into design and production.
If you thrive in fast-paced environments, enjoy solving ambiguous problems, and want to shape the repair ecosystem at a rapidly scaling startup, this role is for you.
Own the...
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