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About the role
Ethos is building a People organization that scales through both talent and technology, and this role sets the direction for how we get there. As Director, Global People Operations & AI, you'll own how People services are delivered worldwide: the Global People Services team, the operating model that supports every employee, and the automation and enablement strategy for the entire People organization.
What they're looking for
- 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams
- Proven experience building or running a People/HR shared services function and a tiered service model (self-service, shared services, experts)
- Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context
- Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning
- Experience operating globally across multiple countries, with a working knowledge of regional compliance and data-privacy requirements
- Excellent leadership, stakeholder-management, and executive communication skills
More about this role
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
Ethos is building a People organization that scales through both talent and technology, and this role sets the direction for how we get there. As Director, Global People Operations & AI, you'll own how People services are delivered worldwide: the Global People Services team, the operating model that supports every employee, and the automation and enablement strategy for the entire People organization. You'll define and stand up a tiered service model that moves work fluidly from self-service, to shared services, to experts, and you'll set the vision for where AI agents and...
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