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About the role
Ethos is looking for a dynamic and forward-thinking Senior Manager, Insurance Customer Operations to lead core elements of our Insurance Operations function. This pivotal role is at the heart of driving operational excellence, product integration, and regulatory integrity across the policyholder lifecycle.
What they're looking for
- 5+ years in insurance operations or CX, with at least 2+ years in a leadership role driving complex initiatives in regulated industries
- Demonstrated success collaborating cross-functionally with product, engineering, compliance , and customer support teams
- Deep understanding of life insurance operations , including policy administration, QA, and regulatory compliance
- Analytical fluency with ability to drive data-informed decisions and present insights to senior stakeholders (experience with SQL, Tableau, or similar tools is a plus)
- Hands-on experience with technical tools such as Jira, Salesforce, admin portals, and QA systems
- Strong project management, communication, and organizational skills—able to lead initiatives from discovery through execution
More about this role
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
Ethos is looking for a dynamic and forward-thinking Senior Manager, Insurance Customer Operations to lead core elements of our Insurance Operations function. This pivotal role is at the heart of driving operational excellence, product integration, and regulatory integrity across the policyholder lifecycle.
As a critical partner to our Product, Engineering, Compliance, and CX leadership teams, this individual will manage and scale high-impact initiatives across policy servicing, technical issue triage, audit readiness, and operational process design. You will lead...
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